Frequently Asked Questions

We primarily use SS304 (food grade) and SS316 (marine grade) stainless steel, depending on the application and environment requirements. SS304 is ideal for most kitchen applications, while SS316 offers superior corrosion resistance for harsh environments.

Yes, we specialize in custom fabrication. Our team can design and manufacture equipment to your exact specifications and requirements. We work with you from concept to completion to ensure the final product meets your needs perfectly.

We deliver and install equipment throughout Dubai, Abu Dhabi, and the Northern Emirates. Contact us for specific location availability and delivery schedules.

Yes, we provide professional installation services with every purchase. Our experienced technicians ensure proper setup and operation, including testing and commissioning.

All our equipment comes with a standard 1-year warranty covering manufacturing defects. Extended warranties are available upon request. Warranty terms vary by product type and usage conditions.

Yes, we provide 24/7 emergency repair services for critical equipment failures. Our emergency hotline is always available, and we aim to respond within 2 hours for urgent situations.

Regular maintenance schedules depend on usage intensity. Heavy-use equipment should be serviced monthly, moderate-use equipment quarterly, and light-use equipment every 6 months. We can create a custom maintenance schedule for your specific needs.

We accept cash, bank transfers, and major credit cards. Payment terms can be discussed based on the project scope. We also offer financing options for larger purchases.

Absolutely! Our design team can help you plan your kitchen layout, optimize workflow, and select the right equipment. We provide 3D visualizations and ensure compliance with local regulations.

We use premium materials, employ skilled craftsmen, and maintain strict quality control. Our products are built to last, easy to maintain, and designed for the demanding commercial kitchen environment.

Custom fabrication timelines vary based on complexity and current workload. Simple projects may take 1-2 weeks, while complex installations can take 4-6 weeks. We'll provide a detailed timeline during consultation.

Yes, we provide comprehensive staff training with every installation. This includes proper operation, cleaning procedures, basic maintenance, and safety protocols to ensure optimal performance and longevity.